You are in a maze of voice mail messages, all different

Written 8 May 1997

I just got off the phone with Netscape tech support (1-800-320-2099). I had to re-call them a few times. The first time I called, we had the following conversation:

"Hello, and thank you for calling Netscape technical support. If you wish to save time by using our automatic problem solving system, PRESS ONE! [...]"

I pressed one.

"If you need instructions on how to use our automatic problem solving system, PRESS ONE! If not, PRESS TWO!"

I pressed two.

"If you are starting a new session with us, PRESS ONE! If you are resuming a previous session, PRESS TWO!"

I pressed one.

"Thank you. Goodbye." [click]

Redial.

Same as above until where I told it I was starting a new session. Then it said:

"To help us diagnose your problem, please tell us what computer system you are using. If you are using a computer with Windows 95, PRESS ONE! If you [. . .] If you are using a Macintosh, PRESS FOUR!"

I pressed four.

"Thank you. Goodbye." [click]

With persistance, I talked to a living person (who didn't hang up on me).

Next I called Microsoft Tech Support. After indicating that I wanted to be transferred to their automatic problem tracking system, I was put on hold. That was probably five minutes ago.

Computers. More trouble than they're worth.


This was something random written by Jacob Haller. To see another random thing, click here. To get a permanent link to this particular random thing, click here.


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